Getting Started

Get your AI assistant live in five steps.

This guide walks you through registration, two-factor authentication setup, and getting your first AI-powered chat widget live on your website.

Step 1: Register your account

Start by creating your InnConnect account on the login page.

1. Go to innconnect.io and click Inloggen (Login) in the top menu.
2. Switch to the Register tab.
3. Fill in the registration form:

   Field	Description
   Website Name	A human-readable label for your website (e.g. "My Shop", "Support Portal").
   Website URL	The full URL of your website (e.g. https://www.example.com). Must be a valid URL.
   Your Name	Your full name as the account administrator.
   Email	Your email address. Used for login and account notifications.
   Password	Choose a strong password (minimum 8 characters).
   Confirm Password	Re-enter your password to confirm.

4. Click Register. You are automatically logged in and your first site is created from the website details you provided.

Step 2: Set up Two-Factor Authentication

Immediately after registration, you are redirected to the mandatory two-factor authentication (2FA) setup. This protects your account from unauthorized access.

1. Open your authenticator app (Google Authenticator, Authy, Microsoft Authenticator, or any TOTP-compatible app) and scan the QR code displayed on screen.
2. Enter the 6-digit verification code from the app to confirm the setup.
3. Save your 8 recovery codes in a secure location (password manager or printed copy). Each code can only be used once.
4. Click Complete Setup. You are taken to your dashboard.

Step 3: Take the guided tour

docs.getting_started.step3_intro

The guided tour covers:

• Sites — managing your websites and chat widget configurations
• Users — inviting team members and assigning roles
• Knowledge Base — creating and organising articles for your AI assistant
• Subscription — viewing your plan, credit balance, and billing
• Settings — configuring security policies, preferences, and integrations
• Dashboard — monitoring active sessions, escalations, and performance metrics

The tour is the quickest way to familiarise yourself with the portal. It highlights each feature with a short explanation and moves through the sidebar in order.

Step 4: Build your Knowledge Base

docs.getting_started.step4_intro

Option A: Add articles manually

1. Go to Knowledge Base in the sidebar.
2. Click New Article.
3. Enter a clear, descriptive title — this is used by the semantic search to match customer questions.
4. Write or paste the answer in the content field. Plain text, headings, lists, and links are all supported.
5. Assign the article to a category (create one if needed).
6. Click Publish.

Option B: Use the AI Wizard

The AI Wizard can draft articles automatically by analysing your website or any other URL.

1. Open Knowledge Base → AI Wizard.
2. Enter one or more URLs from your website, choose topics to research, or upload PDF files.
3. Click Research. The wizard fetches and analyses the content, then proposes topics.
4. Review each draft. Edit titles, adjust answers, and remove anything that is not relevant.
5. Click Add to Knowledge Base for the articles you want to keep.

After adding your first batch of articles, test the assistant by opening your site's chat preview to verify the AI responds correctly.

Step 5: Install the chat widget

docs.getting_started.step5_intro

1. Go to Sites in the sidebar, then click on your site.
2. Copy the embed code displayed on the site detail page. It looks like this:

<!-- InnConnect Chat Widget -->
<script>
  window.InnConnectConfig = {
    apiUrl: 'https://innconnect.io/api',
    apiKey: 'YOUR_API_KEY_HERE',
    primaryColor: '#E85D04',
    position: 'bottom-right'
  };
</script>
<script src="https://innconnect.io/widget/innconnect-widget.js" defer></script>

3. Paste both script blocks just before the closing </body> tag on every page where you want the widget to appear.
4. If your website uses a CMS (WordPress, Joomla, Shopify), place the snippet in your theme's footer template.
5. Load your website in a browser. The chat launcher icon should appear in the bottom-right corner.

What's next?

Your AI assistant is live. Here are the areas worth exploring next to get the most out of InnConnect: